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I have recently upgraded to the ios 15.1 update and since then i am not receiving whatsapp message notifications. I have done absolutely everything that i have been told to do but still nothing has worked.
iPhone 6s, iOS 15
Hello karlie38,
Thank you for participating in the Apple Support Communities! We understand that you're not receiving WhatsApp notifications after updating your iPhone to iOS 15.1. We'd be happy to help point you towards a resolution.
Let's start by checking your Notification settings for WhatsApp on the iPhone to ensure they are not muted or turned off. If you have Do Not Disturb or Focus enabled, you'll want to turn that feature off temporarily to see if you receive WhatsApp notifications with it off:
After that, we'll want to also ensure that Notifications have been enabled in the WhatsApp app itself:
WhatsApp Help Center - How to manage your notifications
Keep us posted with what you find.
Cheers!
Hello karlie38,
Thank you for participating in the Apple Support Communities! We understand that you're not receiving WhatsApp notifications after updating your iPhone to iOS 15.1. We'd be happy to help point you towards a resolution.
Let's start by checking your Notification settings for WhatsApp on the iPhone to ensure they are not muted or turned off. If you have Do Not Disturb or Focus enabled, you'll want to turn that feature off temporarily to see if you receive WhatsApp notifications with it off:
After that, we'll want to also ensure that Notifications have been enabled in the WhatsApp app itself:
WhatsApp Help Center - How to manage your notifications
Keep us posted with what you find.
Cheers!
Hi karlie38,
Thanks for getting back to us. If the issue is occurring only with WhatsApp specifically, and notifications for other apps work, that can indicate this is an issue with the app itself that the app developer may need to resolve.
Try the 4 steps listed in the following support article next and if there's still no change, you'll want to reach back out to WhatsApp:
Take care.
I have tried all of that, and i am that close to changing to android now!! After reading a lot of forums there seems to be a lot of people with the same issue since uploading. I have spoken with whatsapp and they have told me it’s an apple software error somewhere, obviously since the update
Hi Michelle this still hasn’t worked, even by offloading the app and whatsapp said it isn’t down to them
Hi karlie38,
At this point we'd like to have you get in touch with Apple Support for a closer look. You can contact them using the following link:
Cheers.
Not receiving whatsapp notifications after recent update
