You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t connect to Internet

Just updated my IPad Pro to IOS 15. Now it cannot connect to the internet. I’ve done the hard reset a few times to no avail? Is there another fix?

iPad Pro, iPadOS 14

Posted on Dec 5, 2021 9:25 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2021 9:28 PM

bjm87655 Said:

"Can’t connect to Internet: Just updated my IPad Pro to IOS 15. Now it cannot connect to the internet. I’ve done the hard reset a few times to no avail? Is there another fix?"

-------


Troubleshooting iPhone WiFi:


Start with a Restart:

Having just installed an update, restart your iPhone, and see if it then is fixed.


Three Other Thoughts:

A. Clear Temporary Internet Files:

If connecting is unsuccessful, try clearing out your Temporary Internet Files: History, Cache, and Cookies

Go Here: Clear your Safari Browser History and Set Up Content Blockers on your iPhone, iPad, or iPod touch - Apple Support


B. Try manually restarting your iPhone:

  1. Go To: Settings
  2. Select: General
  3. Scroll to: the Very Bottom
  4. Select: Shut Down
  5. Slide Finger: to the Right
  6. Wait: 30 Seconds
  7. Power One: the iPhone
  8. Try this Once More


C. Troubleshooting Connectivity:

Wi-Fi: If your iPhone won’t Connect to a Wi-Fi Network - Apple Support

1 reply
Question marked as Top-ranking reply

Dec 5, 2021 9:28 PM in response to bjm87655

bjm87655 Said:

"Can’t connect to Internet: Just updated my IPad Pro to IOS 15. Now it cannot connect to the internet. I’ve done the hard reset a few times to no avail? Is there another fix?"

-------


Troubleshooting iPhone WiFi:


Start with a Restart:

Having just installed an update, restart your iPhone, and see if it then is fixed.


Three Other Thoughts:

A. Clear Temporary Internet Files:

If connecting is unsuccessful, try clearing out your Temporary Internet Files: History, Cache, and Cookies

Go Here: Clear your Safari Browser History and Set Up Content Blockers on your iPhone, iPad, or iPod touch - Apple Support


B. Try manually restarting your iPhone:

  1. Go To: Settings
  2. Select: General
  3. Scroll to: the Very Bottom
  4. Select: Shut Down
  5. Slide Finger: to the Right
  6. Wait: 30 Seconds
  7. Power One: the iPhone
  8. Try this Once More


C. Troubleshooting Connectivity:

Wi-Fi: If your iPhone won’t Connect to a Wi-Fi Network - Apple Support

Can’t connect to Internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.