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Our Apple TV digital box started flashing a white light a few months ago. We have tried unplugging the cable; nothing. What is the solution?

Our Apple TV digital box started flashing a white light a few months ago. We have tried unplugging the cable; nothing. What is the solution?

Apple TV HD, tvOS 14

Posted on Dec 6, 2021 11:52 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 6, 2021 12:46 PM

First, please use the following to identify which Apple TV you own:


Identify your Apple TV model


Once you have done that, please use the following link to troubleshoot your problem:


Apple TV Reset or restore your Apple TV to its factory settings

3 replies

Dec 6, 2021 1:47 PM in response to JWFichter

Great, please follow the steps in the link I provided for how to reset or restore the device. Your device is an Apple TV HD model.


You can also simply unplug it from it's power source for 2-3 minutes and then plug it in again and test. If the problem persists then you will need to take it to your local Apple Store or independent Apple Authorized Service Provider.

Our Apple TV digital box started flashing a white light a few months ago. We have tried unplugging the cable; nothing. What is the solution?

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