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Why am I being billed 8.55$

I looked in my settings and the billing wasn’t there and I don’t know why I’m being billed


iPhone 13 Pro, iOS 15

Posted on Dec 11, 2021 10:57 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 11, 2021 11:09 AM

Hi,


Sorry to hear you are having troubles with an unrecognized charge.


First, confirm the charge reads as Apple.com/bill on your transaction history.


If it does, and you’ve checked your Purchase History within Settings, and you do not see the charge:

  • Confirm if you are the Organizer of Family Sharing, and you currently have Purchase Sharing enabled. If so, you will need to visit https://reportaproblem.apple.com/ in order to identify the charge. It may be one of the family members purchases. You can also submit a refund request for it, if needed.


Request a refund for apps or content that you bought from Apple


  • IF you are still unable to identify the charge, or you have issues submitting a refund request online, contact Apple Support for further assistance.


Get Support


Hope this helps!

3 replies
Question marked as Top-ranking reply

Dec 11, 2021 11:09 AM in response to Zoebug125

Hi,


Sorry to hear you are having troubles with an unrecognized charge.


First, confirm the charge reads as Apple.com/bill on your transaction history.


If it does, and you’ve checked your Purchase History within Settings, and you do not see the charge:

  • Confirm if you are the Organizer of Family Sharing, and you currently have Purchase Sharing enabled. If so, you will need to visit https://reportaproblem.apple.com/ in order to identify the charge. It may be one of the family members purchases. You can also submit a refund request for it, if needed.


Request a refund for apps or content that you bought from Apple


  • IF you are still unable to identify the charge, or you have issues submitting a refund request online, contact Apple Support for further assistance.


Get Support


Hope this helps!

Dec 11, 2021 1:25 PM in response to Zoebug125

The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382 If you use Apple Card you may find this document helpful too: 'If you see an Apple Services charge you don't recognize on your Apple Card' ➞ https://support.apple.com/HT210618


Other possibilities to consider (not all may apply in your situation):

- Unanticipated amounts may be grouped charges ( https://support.apple.com/HT201359 ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).


If a purchase is listed in your purchase history and you want to ask for a refund, click on this link to "Request a refund for apps or content that you bought from Apple" --> https://support.apple.com/HT204084


If a reporting a problem request is unsuccessful or you have another issue you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


This link to 'Subscriptions and Billing' has a different layout of some (but NOT all) of the information provided above --> https://support.apple.com/billing

Dec 13, 2021 3:03 PM in response to Zoebug125

Zoebug125 wrote:

I looked in my settings and the billing wasn’t there and I don’t know why I’m being billed


You really should read If you see 'apple.com/bill' on your billing statement - Apple Support

This is an Apple standard when it comes to tracking down unrecognized charges and a must-read (and a must-include-in-a-solution when it comes to responses to your kind of question). I also recommend you read what I posted despite it not being recommended by Apple. It really is a more comprehensive response. There are many more reasons why you might see unrecognized charges and you were only really provided with a single one in the recommended response.

Why am I being billed 8.55$

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