You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can’t use FaceTime

I can’t use FaceTime from the very first day of getting my iPhone 11. In FaceTime I got an pop up saying “ your iPhone must be signed in with same Apple ID for FaceTime and iCloud” but actually I signed in using same Apple ID, only I didn’t add any email address because my email ID is invalid. I also receive the same pop up in iPad Pro and iPad mini.

iPhone 11

Posted on Dec 14, 2021 8:13 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2021 3:44 PM

Check the devices are signed into the right ID in Settings, your name.

If that is correct then go to Settings, Face Time.

Turn Face Time off.

Restart the device.

Turn Face Time back on.

1 reply

I can’t use FaceTime

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.