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help please! "verifications failed" error message when trying to set up a newly bought (refurbished) ipad 4

I just bought an Ipad from trademe - it's back to factory settings. can't set it up and start it as I can't log on to my apple ID account as I get a "verification failed" error message. can anyone help me?

iPad (4th gen) Wi-Fi

Posted on Dec 16, 2021 12:49 AM

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Question marked as Top-ranking reply

Posted on Dec 16, 2021 7:00 AM

A "Verification Failed" messages is used in various scenarios which could be either a communication issue, or a problem with your account.


'If you can't connect or sign in to iCloud' click here --> https://support.apple.com/HT203512


"If you can't connect to the App Store, iTunes Store, or other Apple services" click here --> https://support.apple.com/HT201400

- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."


Verification Failed "problem connecting to the server" March 2018 - https://discussions.apple.com/thread/8321958 - Needed to connect over wi-fi and not through cellular.


And the opposite:

"Verification Failed, An unknown error occurred" March 2018 - https://discussions.apple.com/message/33184357#message33184357 - "tried again with Wifi off and it worked"


If those don't resolve the problem, I suggest you contact Apple:


Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

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1 reply
Question marked as Top-ranking reply

Dec 16, 2021 7:00 AM in response to smntv

A "Verification Failed" messages is used in various scenarios which could be either a communication issue, or a problem with your account.


'If you can't connect or sign in to iCloud' click here --> https://support.apple.com/HT203512


"If you can't connect to the App Store, iTunes Store, or other Apple services" click here --> https://support.apple.com/HT201400

- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."


Verification Failed "problem connecting to the server" March 2018 - https://discussions.apple.com/thread/8321958 - Needed to connect over wi-fi and not through cellular.


And the opposite:

"Verification Failed, An unknown error occurred" March 2018 - https://discussions.apple.com/message/33184357#message33184357 - "tried again with Wifi off and it worked"


If those don't resolve the problem, I suggest you contact Apple:


Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

help please! "verifications failed" error message when trying to set up a newly bought (refurbished) ipad 4

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