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User profile for user: matelot69
matelot69 Author
User level: Level 1
6 points

Itunes version 12.8.3.1 wont connect to iphone 8 running ios 15

I have an iMac running iOS 10.13.6 with iTunes 12.8.3.1, there are no updates available for either. My iPhone 8, running iOS 15.2 won't connect to iTunes "iTunes could not connect to this iPhone. Could not allocate a resource".

iPhone opens up photos when connected by usb, so usb cable seems ok.

Unable to synch, backup or restore, move music to iPhone or carry out any iTunes function.

This has been the case for several months now so isn't due to any recent upgrades.

Help appreciated.

iMac, macOS 10.13

Posted on Dec 18, 2021 5:03 AM

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User profile for user: mario49
mario49
User level: Community Specialist

Dec 19, 2021 7:58 AM in response to matelot69

Hi matelot69,


Thank you for contacting Apple Support Communities. Based on what you stated, it seems like the iPhone is not being recognized. We would recommend you use these articles to help troubleshoot the issue.


If your computer doesn't recognize your iPhone, iPad, or iPod


If your device doesn’t appear in the sidebar when connected to Mac


Please don't hesitate to let us know if you need additional assistance.


Cheers.

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Itunes version 12.8.3.1 wont connect to iphone 8 running ios 15

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