You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to add a subfolder in Mac Mail with OS Catalina

I used to be able to add a subfolder. Now that I'm using Catalina 10.15.7, it is not working.


I click in Mailboxes under On My Mac.

Then I click/choose the folder I want the subfolder in and choose from dropdown menu New Mailbox.

I name it.

Then I drag it to the Mailbox where I want it.

I goes into that folder.

But then all the other mail disappears that was inside that main folder.

I have to delete the subfolder in order to get the mail that was saved inside that folder.

What am I doing wrong or is there a bug?

Any ideas? Thanks,

Marguerite

MacBook Pro 15″, macOS 10.15

Posted on Dec 20, 2021 2:57 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 21, 2021 2:35 AM

So you have something like this:



where M is a folder (or mailbox) and G is a subfolder of M.


If you select G, you will only see the contents of G; if you select M, you should still see everything that was in there.


You seem to be saying that in your case, you select M and see nothing, then delete G and the contents of M magically reappear.

I have never seen anything like that.


By the way, no need to create something elsewhere, and then move it.

You can control-click on M, and choose New Mailbox... and it will be created under it.



2 replies
Question marked as Top-ranking reply

Dec 21, 2021 2:35 AM in response to Margmeyr

So you have something like this:



where M is a folder (or mailbox) and G is a subfolder of M.


If you select G, you will only see the contents of G; if you select M, you should still see everything that was in there.


You seem to be saying that in your case, you select M and see nothing, then delete G and the contents of M magically reappear.

I have never seen anything like that.


By the way, no need to create something elsewhere, and then move it.

You can control-click on M, and choose New Mailbox... and it will be created under it.



Dec 22, 2021 6:53 PM in response to Luis Sequeira1

Hi Luis,

Oh, that answer was so clear and it did the trick.

I think I was right clicking on the main Mailbox folder and then dragging the new folder into the "M" (desired) folder.

That obviously was not working.

At least I think that is what I was doing.

After writing my question and getting your answer I had shut my laptop down.

So it could have been that the problem was a glitch that re-booting cleared up.

But now I will save your reply in case I ever have the trouble again and it turns out to be user error....again.

Much appreciation for your clear instructions and time to help.

Marguerite

How to add a subfolder in Mac Mail with OS Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.