You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Help Updating my Apple TV

I received an Apple TV for Christmas and having trouble updating it. the ios is at a 10. How do I get it updated ?

Apple TV HD, tvOS 10

Posted on Dec 30, 2021 2:39 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2021 2:51 PM

See: Update your Apple TV - Apple Support

The system software of the Apple TV HD is referred to as tvOS. (iOS is for iPhone and iPod Touch.)

tvOS 10 is pretty old. That unit hasn’t been updated in ~4.5 years!


Try doing a “reset and update”. New users should reset the device anyway, so that is a good combination.

Reset or restore your Apple TV to its factory settings - Apple Support


If that fails for some reason, then try restoring through a tethered computer:

Restore your Apple TV - Apple Support

1 reply
Question marked as Top-ranking reply

Dec 30, 2021 2:51 PM in response to Hahariley1207

See: Update your Apple TV - Apple Support

The system software of the Apple TV HD is referred to as tvOS. (iOS is for iPhone and iPod Touch.)

tvOS 10 is pretty old. That unit hasn’t been updated in ~4.5 years!


Try doing a “reset and update”. New users should reset the device anyway, so that is a good combination.

Reset or restore your Apple TV to its factory settings - Apple Support


If that fails for some reason, then try restoring through a tethered computer:

Restore your Apple TV - Apple Support

Help Updating my Apple TV

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.