You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

gabbyvilla Author

Level 1

4 points

Activation Lock

Hi. I have an old phone im trying to Activate, it worked fine till I got to the Activation lock part. It said to enter the apple id used during setup, which I did and have entered correctly. Each time it tells me it’s wrong when I even changed and reset the password after it didn’t let me twice. Then it said I was locked out and had to reset it again. I did. I tried one more time and now it’s telling me I can’t use the apple id that i’m SUPPOSED to use! please someone help!