You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IPhone 13 Pro Max screen is frozen and won’t respond to any touch screen command.

My iPhone 13 Pro Max is frozen. It doesn’t respond to any touch screen commands, including the “slide to power off.” Any suggestions?

Posted on Jan 7, 2022 8:41 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2022 8:44 AM

Try a forced restart of your 13, using these instructions:--> Force restart iPhone – Apple Support

If the issue persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Jan 7, 2022 8:44 AM in response to fromhercules

Try a forced restart of your 13, using these instructions:--> Force restart iPhone – Apple Support

If the issue persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

IPhone 13 Pro Max screen is frozen and won’t respond to any touch screen command.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.