iPad
My iPad battery is dead for three days and it’s not charging. I tried restarting, changed the adaptor and cable, charged for 1 hour. None is worked. What should I do?
iPhone 7 Plus, iOS 13
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As described, your iPad battery may have failed due to deep discharge. Li-ion batteries must not be allowed to remain fully discharged for any period of time, as unrecoverable damage to the battery can occur. These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.
If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support. If the iPad will power-on while connected to its Power Adapter, a remote diagnostic test will be possible.
You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
Genius Bar Reservation and Apple Support Options - Apple
