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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi, my MacBook Pro is quite old now but it’s been taken care of.
I’ve turned it on and I cannot sign in. Mouse is working and keyboard makes a tone like when something is unavailable as an option? Not sure that explains it too well.
how do I get into my Mac if I can’t sign in? *i do not have any software installed that allows me to use my phone / device as wireless keyboard and no wired usb keyboard. Thanks!
MacBook Pro 13″, OS X 10.11
M-k-w wrote:
Hi, my MacBook Pro is quite old now but it’s been taken care of.
I’ve turned it on and I cannot sign in. Mouse is working and keyboard makes a tone like when something is unavailable as an option? Not sure that explains it too well.
how do I get into my Mac if I can’t sign in? *i do not have any software installed that allows me to use my phone / device as wireless keyboard and no wired usb keyboard. Thanks!
An external keyboard may be a work a round...
See if you qualify— https://support.apple.com/keyboard-service-program-for-mac-notebooks
Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
M-k-w wrote:
Hi, my MacBook Pro is quite old now but it’s been taken care of.
I’ve turned it on and I cannot sign in. Mouse is working and keyboard makes a tone like when something is unavailable as an option? Not sure that explains it too well.
how do I get into my Mac if I can’t sign in? *i do not have any software installed that allows me to use my phone / device as wireless keyboard and no wired usb keyboard. Thanks!
An external keyboard may be a work a round...
See if you qualify— https://support.apple.com/keyboard-service-program-for-mac-notebooks
Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
Locked keyboard
