You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How do I reset my iPad when previous owner is still signed in

How to factory reset iPad when former owner still signed in I can’t reach him



Posted on Jan 14, 2022 10:10 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2022 1:10 AM

you can't


the activation lock is not really on the ipad it's a

theft protection measure on apples servers


it needs to be removed

How to remove Activation Lock - Apple Support


if you don't know your appleID

Recover Your Apple ID - Apple


if that does not help you then you need the assistance of apple

Additional Support - Activation Lock (apple.com) and or

Get Support (apple.com) , Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Jan 15, 2022 1:10 AM in response to Patdawg2020

you can't


the activation lock is not really on the ipad it's a

theft protection measure on apples servers


it needs to be removed

How to remove Activation Lock - Apple Support


if you don't know your appleID

Recover Your Apple ID - Apple


if that does not help you then you need the assistance of apple

Additional Support - Activation Lock (apple.com) and or

Get Support (apple.com) , Genius Bar Reservation and Apple Support Options - Apple

How do I reset my iPad when previous owner is still signed in

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.