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iPhone locked to owner

I bought an iPhone 13 pro at a low cost as compared to the original. But it’s locked to the owner means that it’s iCloud locked. I am am unable to activate the device, I also want to contact with its original owner but there is no information about him. 1 email is in Lock Screen but all characters are hidden. Kindly tell me what I do now. I also go to the seller of that iPhone he completely reject to return.

kindly tell me what I do or how I contact with its original owner.

kindly help me.



iPhone 13 Pro

Posted on Jan 29, 2022 2:18 AM

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Question marked as Top-ranking reply

Posted on Jan 30, 2022 12:15 PM

Kindly tell me what I do now. I don’t have any login details

6 replies

Jan 30, 2022 10:55 AM in response to Choadhary_Ali

Hi Choadhary_Ali,


We'd like to help you with providing the correct steps needed for a solution. With the device having a current Activation Lock, the requirements for removing this would be here: Activation Lock for iPhone, iPad, and iPod touch. This a lock that only the owner is able to remove from the device for you to use. In addition to continuing on reaching out to the seller, you can look over How to remove Activation Lock. We hope these details and guidance helped with some clarification and options.


Thank you for using Apple Support Communities.

Jan 30, 2022 11:10 AM in response to Choadhary_Ali

Hi Choadhary_Ali,


This is a user to user forum, and no one here or at Apple has the ability to locate or share contact information for an owner. You will need to go through the steps we shared which refers to contacting the seller or location of purchase for the device, and if needed, follow the steps in How to remove Activation Lock. We understand the importance of getting this removed, but with a purchase, the owner needs to follow What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch, which leads you back to needing to communicate with the seller of the iPhone.


Thank you for using Apple Support Communities.

Jan 30, 2022 11:15 AM in response to Matthew.S81

Sir I am a student and not working. I saved my pocket money and buy iPhone. Sir return to seller but he refused to replace or refund this iPhone. That’s why I am asking about 1st owner contact info. Kindly share with me, so I we talk about this iPhone. Hope you understand. I don’t have any loging detail so I can’t do anything. Even his email is not showing properly. Hope you will help me.

iPhone locked to owner

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