You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad Pro Headphone Static

Hi all,


I have a 2021 iPad Pro running iOS 15.3 and there's a problem with using headphones with a USB-C to 3.5mm adaptor.


The iPad identifies when headphones are plugged in, and music can be heard without any problems, however, there are few issues:


  1. A static click can periodically be heard through the headphones when no music/sound is played i.e. silence, but goes away when something is played.
  2. I have the "hearing" shortcut (shows an ear as the symbol) in my control centre and this should limit my volume to 85 decibels, and it should show a green/amber pulsing bar on the shortcut when sound is played, but doesn't when headphones are connected to my iPad using the USB-C to 3.5mm adaptor.
  3. When you press the hearing shortcut in the control centre, it displays "USB-C to 3.5mm Headphone Jack Adaptor". Yet, when I insert a lighting to 3.5mm adaptor into another iPad or my iPhone Pro, it says "Headphones" in the hearing shortcut, the sound is limited to 85 decibels and the pulsing green/amber bar is displayed when sound is played.


So, it seems that for some reason, the software on the iPad Pro isn't recognising my headphones when using the USB-C to 3.5mm adaptor, or, there's a hardware issue with the Pro.


I've swapped the USB-C to 3.5mm adaptor, so it can't be that and I've tried three different types of headphones and nothing changes - the sound isn't limited to 85 decibels, nor is the pulsing bar showing and the static clicking is there on all of them (one has a mic and the other two don't).


However, when I connect the headphones via Bluetooth to my iPad Pro, the hearing shortcut works as it should i.e. it displays the model of my headphones, it limits the sound to 85 decibels and displays the pulsing green/amber bar.


Does anyone else have this problem, or Is able to add the "hearing" shortcut to their control centre, insert their headphones via a USB-C to 3.5mm adaptor and see if doing the same as mine?


Many thanks for any assistance or help you can give me.

iPad Pro, iPadOS 15

Posted on Jan 29, 2022 2:06 PM

Reply

Similar questions

1 reply

Jan 30, 2022 4:41 PM in response to Mark-D

Hi Mark-D,


We understand you have audio quality issues with using headphones with an iPad. We're happy to offer some guidance.


So based on your description, it sounds like you've covered all the isolation steps (trying a different adapter and headphones) to determine that the problem is coming from the USB port on the iPad. Your next steps would be to get the device serviced.


You can find available service options for iPad here: iPad Service and Repair


Cheers!

iPad Pro Headphone Static

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.