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ios 15.3 freezing and booting issue

Hi, I updated my iPhone 11 to IOS 15.3 2 days ago and I have a problem. There is a problem on my device after the update, the phone freezes at random, restarts and tries to start up, while it restarts several more times, it takes from 5 minutes to even 50 minutes. I think it's the fault of IOS 15.3 because before the update I didn't have this problem, do you know how to fix it?

iPhone 11, iOS 15

Posted on Jan 31, 2022 4:39 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2022 4:47 AM

Two basic troubleshooting steps to perform:


A "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).


Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, It might be a hardware (digitizer? other internal component?) failure but we, just users like you, cannot diagnose that kind of issue remotely.

I suggest that you contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

3 replies
Question marked as Top-ranking reply

Jan 31, 2022 4:47 AM in response to trumnawrowie

Two basic troubleshooting steps to perform:


A "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).


Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, It might be a hardware (digitizer? other internal component?) failure but we, just users like you, cannot diagnose that kind of issue remotely.

I suggest that you contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

ios 15.3 freezing and booting issue

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