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Hi linhhc,

Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.

Thanks!

We appreciate the update, linhhc!

If you're experiencing an error when attempting to report a problem, we'd recommend attempting the process using a different network connecting. Alternatively, you can also try using a different device to see if the behavior persists. For example, try completing the process using a computer at a friend or family member's house. If the same behavior occurs, we'd recommend reaching out to Apple directly using: Get Support

Have a lovely day!