You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Help? sync. to iTunes on new iPhone duplicated all songs putting copies in "unknown album" folders others in existing albums

I recently upgraded to an iPhone 13 pro from an iPhone 6s both phones are at V 15.3.1


I did the Quick Start to migrate data from the 6s to the 13


I use iTunes on Windows V10 to sync. calendar and contacts from Outlook, and music from

my C:\Users\xxxx\Music\iTunes\iTunes Music folder.


A few days after the quick-start I then sync-ed thru iTunes

I am using V12.11.3.17 from the Microsoft store.

(It is a down level version as I have concerns that at some point Apple

will make good on it's warning to "deprecate" the outlook sync. function - but that's another story.)


ALL of my music is local to the laptop no iCloud or Apple-purchased sources of music

After the first sync. all was fine.

On the 2nd sync. it took much longer than usual to sync. spending a LOT of time "sync-ing" music.


Somehow the "sync" created extra "unknown album" folders for many artists,

and copies of typically only one song from the original albums the newly created "unknown album" folders. In other cases ONLY the original album folder exists, but EVERY song is in the album twice.


This screw-up is ONLY on the iphone the extra albums / songs do NOT appear in iTunes,

(File --> Library --> Duplicates) is clean, and the actual folder structure on my laptop has

no duplicates either the C:\Users\xxxx\Music\iTunes\iTunes Music folder is as expected.


Any suggestions on how to best remedy this mess would be MUCH appreciated.


iPhone 13 Pro

Posted on Mar 3, 2022 7:50 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 4, 2022 2:06 PM


jimbob5941,

Thanks for those details.

We suggest deleting all songs from the iPhone and then syncing again with your computer.

You should be able to delete all at once:

"You can also delete music in the Settings app. Go to Settings > General > iPhone Storage or iPad Storage. Scroll to Music and tap it. Swipe left on All Songs or on the item that you want to delete, then tap Delete."

Delete music in the Apple Music app - Apple Support

Take care.

Similar questions

7 replies
Question marked as Top-ranking reply

Mar 4, 2022 2:06 PM in response to jimbob5941


jimbob5941,

Thanks for those details.

We suggest deleting all songs from the iPhone and then syncing again with your computer.

You should be able to delete all at once:

"You can also delete music in the Settings app. Go to Settings > General > iPhone Storage or iPad Storage. Scroll to Music and tap it. Swipe left on All Songs or on the item that you want to delete, then tap Delete."

Delete music in the Apple Music app - Apple Support

Take care.

Mar 4, 2022 11:42 AM in response to Neil22R

Sorry ... I did not do a very good job of explaining....


When I look in iTunes - the extra albums / songs do NOT appear.

(File --> Library --> Duplicates) does NOT show any duplicates.



When click on the music icon on the left under my iPhone iTunes: It reports that the iPhone has 1550 songs.



However when I go On the actual iPhone to Settings --> General --> About --> Songs

It reports that there are 3,026 songs on the iphone.


Maybe the easiest way to solve this would be to delete ALL of the music on my new iPhone and re-sync,

but I don't see delete the entire music library?


Thanks for the help!






Mar 4, 2022 11:55 AM in response to jimbob5941

Understood jimbob5941,


While you can delete tracks on the iPhone, it's a one at a time function. Otherwise you'd have to restore the entire iPhone.


Regarding the amount of music, do you only see Storage reporting the extra tracks or are they physically visible in the iPhone Music library? From your description, it sounds like the former.


Cheers!

Mar 5, 2022 10:29 AM in response to Lager1

Thank you Lager1

You saved me hours of "flicking" ;-) and the problem appears to be resolved.


I deleted all the music on my new iPhone per your instructions.

I then re-sync-ed and one copy of each song appears to have been added back.


During the re-sync process the text above the progress thermometer said: "Copying xxxx of 1511"

On the "sync music info. panel where you can check the box to "Sync Music" it said 1550 songs

When it got all done and I hovered my mouse over the "audio" section of the memory used thermometer

at the bottom of the screen it said 1736 songs.


So, there may be something a little weird about how iTunes "counts" music, maybe including audio books and voice memos or ?? even if so, I'm pretty certain I don't have 200 those, but ........

In ANY event ... Everything is good enough if not perfect. ;-)


Again, thank you Lager1 !!!



Help? sync. to iTunes on new iPhone duplicated all songs putting copies in "unknown album" folders others in existing albums

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.