You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone reset without Apple ID

Few months ago I updated my Apple ID, chaining the email address tied to it from X to Z.

I own two iPhone,

- in my iPhone 12 mini, which I regularly use, no issue

- in my iPhone 7, which I don't use regularly, I forgot to logout before the change


Now I need to reset my old iPhone 7, but I can't as it is asking me to insert the password of my old Apple ID which is not active anymore.

If I try to reset the password, it doesn't work either (which I think is normal as that account doesn't exist anymore).


I also tried to change my Apple ID to, again, my previous email, but I received back the following message: ‘This email is not available. Choose a different one’


Can you please help me with this issue?


Thank you

iPhone 7

Posted on Mar 10, 2022 8:44 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 11, 2022 6:11 AM

See this Apple article: What to do after you change your Apple ID or password

What to do after you change your Apple ID or password - Apple Support


Similar questions

1 reply

iPhone reset without Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.