You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

update on iphone 13 pro

I keep getting the message error 4000 when I try to update to the latest vesion.

I have followed the instructions of Apple, but still the same problem.

Any Idea?


Windows, Windows 6

Posted on Mar 17, 2022 5:28 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 17, 2022 5:40 AM

Two alternatives:

Keeping in mind that this workaround can affect keychain and/or Apple Pay (if in use, you might need to re-input data), try these steps to solve error 4000 on your iTunes:

  • Disconnect your device from the computer
  • Temporarily disable the passcode on your iPhone
  • Restart the iPhone
  • Restart iTunes
  • Reconnect the iPhone to your computer and restart the update procedure.

When finished, re-enable your passcode on your iPhone.


or

Update your iPhone wirelessly (via wifi).


Regards

Giulio

1 reply
Question marked as Top-ranking reply

Mar 17, 2022 5:40 AM in response to ergodem

Two alternatives:

Keeping in mind that this workaround can affect keychain and/or Apple Pay (if in use, you might need to re-input data), try these steps to solve error 4000 on your iTunes:

  • Disconnect your device from the computer
  • Temporarily disable the passcode on your iPhone
  • Restart the iPhone
  • Restart iTunes
  • Reconnect the iPhone to your computer and restart the update procedure.

When finished, re-enable your passcode on your iPhone.


or

Update your iPhone wirelessly (via wifi).


Regards

Giulio

update on iphone 13 pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.