Subscription billing problem
I received an email from Apple telling me there was a billing problem. That I should update my payment method. My card is fine. I would like for them to run it again. What should I do?
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User profile for user:
destiny241
User level:
Community Specialist
Welcome NewarkNaz,
First, we'd confirm if the email is legitimate. Use the following to determine this: Recognize and avoid phishing messages, phony support calls, and other scams
If it is legitimate, then you'll want to update your payment method using these steps: Change, add, or remove Apple ID payment methods
How to change your payment method on your iPhone, iPad, or iPod touch
1. Open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping. You might be asked to sign in with your Apple ID.
From here, you can do these things:
- Add a payment method — Tap Add Payment Method.
- Update a payment method — Tap the payment method, then edit your information. You might need to enter the security code that's printed on your credit or debit card. If you use the card with Apple Pay, go to the Wallet app to edit the card information.
- Remove a payment method — Tap Edit, tap the red Delete button, then tap Remove. If you have an unpaid balance, have subscriptions including an iCloud storage plan, or you use purchase sharing, you can't remove all payment methods. Learn how to remove all payment methods.
- Change the order of your payment methods — Tap Edit, then drag the move order icon.*
While we're unable to provide you with the reason as to why they may be requesting this update, it may be needed in order to keep your subscriptions active.
Wishing you well, take care.