You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I need a phone number to speak with an iphone rep about my credit card being used without my consent

what alternative methods are available for an iPhone account other than a credit card?

Posted on Mar 18, 2022 11:23 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 18, 2022 2:34 PM

Before speaking to Apple, you might want to review this:


If you were charged by Apple for something there are a few possibilities:


The bottom line is that Apple never charges you for any purchase without authorization. So someone with access to your account must have made the purchase or subscription, if it wasn’t a scam message. If it was a mistake you can request a refund (see the last line below).


If it is a specific item on your bank or credit card statement see this link ➡️  If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support


You can review all of your purchases as described in this link ➡️  See your purchase history for the App Store or iTunes Store - Apple Support


If it is a subscription you can cancel it here ➡️  See or cancel your subscriptions - Apple Support.

Note that subscriptions are not canceled when you delete an app; the subscription must be canceled separately from deleting the app.


And you can request a refund here ➡️  Request a refund for apps or content that you bought from Apple - Apple Support

3 replies
Question marked as Top-ranking reply

Mar 18, 2022 2:34 PM in response to ren135

Before speaking to Apple, you might want to review this:


If you were charged by Apple for something there are a few possibilities:


The bottom line is that Apple never charges you for any purchase without authorization. So someone with access to your account must have made the purchase or subscription, if it wasn’t a scam message. If it was a mistake you can request a refund (see the last line below).


If it is a specific item on your bank or credit card statement see this link ➡️  If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support


You can review all of your purchases as described in this link ➡️  See your purchase history for the App Store or iTunes Store - Apple Support


If it is a subscription you can cancel it here ➡️  See or cancel your subscriptions - Apple Support.

Note that subscriptions are not canceled when you delete an app; the subscription must be canceled separately from deleting the app.


And you can request a refund here ➡️  Request a refund for apps or content that you bought from Apple - Apple Support

Mar 18, 2022 2:31 PM in response to ren135

I need a phone number to speak with an iphone rep about my credit card being used without my consent

Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support


See this Apple article: See your purchase history for the App Store, iTunes Store, and more

See your purchase history for the App Store, iTunes Store, and more - Apple Support


what alternative methods are available for an iPhone account other than a credit card?

See this Apple article: Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)




I need a phone number to speak with an iphone rep about my credit card being used without my consent

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.