Lock symbol when start up
Hi, I am stuck with a lock symbol when I turn my Mac air on. I tried to factory reset it cause I could not remember my password. Now I can’t move past this lock on my screen. Please help
MacBook Air
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Is this what you are encountering?
If your Mac doesn't start up all the way - Apple Support - Apple Support explains what it is and what to do about it:
If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery. Enter the firmware password to continue.
Assuming you do not know what that password is, continue:
If you forgot your firmware password
If you can't remember your firmware password, schedule an in-person service appointment with an Apple Store or Apple Authorized Service Provider. Bring your Mac to the appointment, and bring your original receipt or invoice as proof of purchase.
To schedule that in-person service appointment start here: Get Support. Apple needs you to appear in person with your Mac and documentation that unequivocally identifies you as its owner.