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JennSiang Author

Level 1

4 points

Erase and recovery of my Mac has failed

I wanted to follow the instructions on What to do before you sell, give away, or trade in your Mac - Apple Support (PH) which lead me to Erase and reinstall macOS – Apple Support (AU) and followed the instruction under “On an Intel-based Mac without the Apple T2 Security Chip“. I deleted everything I could delete. Then I returned to recovering my macOS, using the instructions on How to reinstall macOS - Apple Support. After agreeing to everything my Mac wanted me to select a disk to install my macOS (Monterey) but I did not have a disk to select. So I restarted my Mac and I have been stuck on this globe screen. I connected it to my WiFi. There was nothing else I could do. So, I restarted and immediately pressed and hold command R(before anything showed on screen), nothing happened, it lead me to the globe screen. I restarted and immediately pressed and hold command option/alt R (before anything showed on screen) and nothing happened, it just lead me to the globe screen. So I couldn’t get into the recovery screen.

Without any option, I decided to wait a few minutes and this screen came on. I opened the link (support.apple.com/mac/startup) which lead me to this website If your Mac doesn't start up all the way - Apple Support. I then found my problem (Globe with warning symbol) and followed instructions. It lead me to another website (About macOS Recovery on Intel-based Mac computers - Apple Support) which told me to “Turn on your Mac and immediately press and hold these two keys: Command (⌘) and R. Release the keys when you see an Apple logo, spinning globe, or other startup screen.” I have been doing this but it is still stuck on the globe screen. Nothing is happening.

What should I do?

the picture I took shows:

support.apple.com/mac/startup

-2002f

This is the globe menu (when I start up my Mac) where I can only connect to the internet and nothing else that I can do. When I connect to the internet, the picture above will appear after a few minutes.