You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro keyboard unresponsive

Recently my Mac keyboard stopped working. The trackpad and touch bar are both working but the keyboard is unresponsive. I have tried resetting the SMC and other solutions but none have worked. Oddly, both times I have updated the Mac after it broke the keyboard started working again very briefly.


Any help would be appreciated.


Thank you.

MacBook Pro 13″, macOS 12.3

Posted on Mar 31, 2022 5:48 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 31, 2022 6:24 AM

Hi,

Try to connect external keyboard if it works.

If it doesn't help or you don't have external keyboard, you'd better make Genius Bar reservation if there is retail AppleStore near you or take your MacBook Pro to local Apple Authorized Service Provider to be examined your MacBook Pro there.

Genius Bar Reservation and Apple Support Options - Apple

Apple - Find Locations - Location Selector


1 reply
Question marked as Top-ranking reply

Mar 31, 2022 6:24 AM in response to mlever

Hi,

Try to connect external keyboard if it works.

If it doesn't help or you don't have external keyboard, you'd better make Genius Bar reservation if there is retail AppleStore near you or take your MacBook Pro to local Apple Authorized Service Provider to be examined your MacBook Pro there.

Genius Bar Reservation and Apple Support Options - Apple

Apple - Find Locations - Location Selector


MacBook Pro keyboard unresponsive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.