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Activation lock with unknown password
I purchased my girlfriend a new iPad. Her old iPad has a Apple ID that she has not used no longer knows the passcode and it seems to be sending a code to someone else not to her to reset it how can I reset this to her current Apple ID associated with her iPhone. The two are not the same
If necessary, if she is the original owner of her old iPad, have her contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
If necessary, if she is the original owner of her old iPad, have her contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
Try to contact Apple Support -> Get Support (apple.com)
Activation lock with Unknown password
