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Hello
I have an older MacBook Air running OS 11.6.2 - it appears that I have a French Canadian keyboard - however certain symbols (the shift 6 keyboard shows as a ?, but when you hit shift 6, it produces a ^).
I cannot find any keyboard that aligns with what is on the machine.
How can I find and add the correct keyboard so that when I type, it matches the symbols printed on the keys?
Thank you
MacBook Air 13″, macOS 11.6
Was the laptop repaired? If so, then the repair tech did not properly associate the keyboard for your laptop. If this is the case, then you will need to have the repair tech run the Apple configuration utility for the keyboard/trackpad to properly associate it with your laptop. Even if the laptop has not been repaired, there is a slim possibility the configuration setting in the firmware has been corrupted and needs reset which can only be done by Apple or an AASP with their service utilities.
Otherwise you may just have some sort of macOS keyboard configuration issue or corrupt keyboard preference file.
Was the laptop repaired? If so, then the repair tech did not properly associate the keyboard for your laptop. If this is the case, then you will need to have the repair tech run the Apple configuration utility for the keyboard/trackpad to properly associate it with your laptop. Even if the laptop has not been repaired, there is a slim possibility the configuration setting in the firmware has been corrupted and needs reset which can only be done by Apple or an AASP with their service utilities.
Otherwise you may just have some sort of macOS keyboard configuration issue or corrupt keyboard preference file.
LateBloomer1932 wrote:
How can I find and add the correct keyboard so that when I type, it matches the symbols printed on the keys?
Go to system preferences > keyboard > input sources and click on the plus button. Go to French and you should see a keyboard called Canadian French CSA. That should match your keys. Remove anything else that may be on the input source list.
If that does not match, please post of picture of your keyboard.
LateBloomer1932 wrote:
Thank you for the reply - yes there was a corrupt file. All is OK now
Does your list in system preferences > keyboard > input sources now just have Canadian French CSA on it?
Thank you for the reply - yes there was a corrupt file. All is OK now
Keyboard mismatch on MacBook Air
