iCloud login from iMac

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SteveBox Author

Level 1

34 points

iCloud login from iMac

I can't log in to my iCloud on my iMac. I can log in from other devices.

I can log in through a browser. But I can't log in through system

preferences, iCloud. I just get a "You can’t sign in at this time. Try

signing in again". I have done a comple erase of hard drive and a

reinstall. Still no luck, When I did the reinstall, and it asked me for

my iCloud details, I filled them in and got a "Couldn't sign in because

of a server error. Try signing in again".

I see others have had this issue in the past but none of their suggestions have worked. The only thing I can imagine is that this iMac has serial number which my iCloud account has barred. But I've had the same mac for years (possibly too long but not for this).

iMac 21.5″, macOS 10.12

Posted on Apr 10, 2022 4:29 AM

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Answer 1

Top-ranking reply

OldSchoolAdmin

Level 1

88 points

Apr 10, 2022 6:43 PM in response to SteveBox

Ok. If you are missing this certificate, (and a clean install doesn't mean that you have it), it will fail just like whats happening to you. Install the certificate and see if it fixes it.

Go on the Apple certificate page:

Apple PKI - Apple

Download the Apple Intermediate Certificates

Apple IST CA 2 - G1 Certificate

Double click the downloaded certificate to install it in Keychain Access.

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Answer 2

Apr 10, 2022 2:12 PM in response to SteveBox

This worked for me, after 3 days finally!!!

https://discussions.apple.com/thread/253811711

Thank God for OldSchoolAdmin to the rescue! Apple Support were not helping, they wanted me to do a MacOS reinstall and if that didn't work a disk wipe...

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Answer 3

SteveBox Author

Level 1

34 points

Apr 10, 2022 6:05 PM in response to pedrocaiano

Thank you for your reply, but I'm not sure it is the same issue. At first I couldn't sign out of icloud. I eventually found a terminal command that forced it. Then I couldn't sign in. I have tried to set up a new account. Which it does, but then it simply says "You can’t sign in at this time". So, I wiped the hard drive completely, reinstalled Mac OS, and it is doing the same thing. This is why I think it must have something to do with my iMac's serial number. With the fresh install of the OS all Certificates would have been as they should be. So I am at a bit of a loss for what to do.

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Answer 4

Apr 10, 2022 6:13 PM in response to SteveBox

Hi SteveBox,

Would you try to log into iCloud using Safari please and post back any errors. Just to be clear, specifically Safari, not Firefox or any other web browsers. Just Safari, this is key to the issue. Waiting to see which exact error you get. It would likely be a popup bar that says you can not connect to the Apple servers. Thanks.

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Answer 5

SteveBox Author

Level 1

34 points

Apr 10, 2022 6:50 PM in response to OldSchoolAdmin

Hi again and thank you. Just tried that and an error comes up. "This Mac can't connect to iCloud because of a problem with "steve*****@me.com".

I will do a restart and try again, and report back.

Thanks again,

Steve

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Answer 6

SteveBox Author

Level 1

34 points

Apr 10, 2022 6:55 PM in response to OldSchoolAdmin

YES! Thank you thank you thank you. I was sure a reinstall would have added ALL the Certificates so really didn't think that was the problem. Wow amazing. Three days of trying and you solve it instantly. Thanks again.

Steve

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Answer 7

SteveBox Author

Level 1

34 points

Apr 10, 2022 6:21 PM in response to OldSchoolAdmin

Hi OldSchoolAdmin, thanks for your response. I have no issues logging in from Safari. I get no errors. I am currently logged in right now on Safari.

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Answer 8

Apr 10, 2022 6:28 PM in response to SteveBox

I see. So can you log into your iCloud account in System Preferences--> iCloud--> Sign In, or was this where you were having problems?

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Answer 9

SteveBox Author

Level 1

34 points

Apr 10, 2022 6:38 PM in response to OldSchoolAdmin

That's where I am having the problem - System Preferences--> iCloud--> Sign I. I have tried two different iCloud accounts and both give me the same response.

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Answer 10

Apr 10, 2022 7:03 PM in response to SteveBox

Wonderful. Glad we were able to get it all sorted out with you and it's working now. If you would, please mark it solved so other people will see, and you have a great week.

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Answer 11

steve626

Level 6

11,129 points

May 1, 2022 11:18 AM in response to OldSchoolAdmin

This seems to work for many users, but that certificate expires on May 20, 2022. Not sure what might happen once it expires ...

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iCloud login from iMac

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