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Level 1

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Can’t get mom’s phone out of owner lock

Mom came home from work a her phone was on owner’s lock. She doesn’t know her Apple ID or password. How do I unlock her phone?

Posted on Apr 12, 2022 7:19 AM

Top-ranking reply

Level 10

731,363 points

Posted on Apr 12, 2022 7:22 AM

Tell her to check her web browser autofill entries and other records, or use Apple's iForgot service, or contact their Account Security team, or the unit's original owner to click here and submit an unlock request

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