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medo9312S Author

Level 1

10 points

My mackbook pro suddenly crashed with this black screen

My macbook pro suddenly crashed, restarted in a black screen that says: your computer restarted because of a problem. Press a key or wait for few seconds to continue starting up.

then in the login screen I enter my password then it turns to this screen again. I cannot login to my mac.

I tried a lot of methods like fileaid, restarting in safe mode, restarting ram

I turned off the the filevault few mins before this problem occurs.

can any one help??

MacBook Pro 13″, macOS 10.12

Posted on Apr 17, 2022 1:01 AM

Top-ranking reply

lllaass

Level 10

210,453 points

Posted on Apr 17, 2022 3:28 AM

Since SAFE mode did not help, I would reinstall macOS using:

How to reinstall macOS - Apple Support

Then restore from backup.

You can try booting to Recovery and try repairing/First Aid the startup disk first. The above article tells you how to boot to Recovery and there is a Disk Utility in Recovery.

Also see:

If your Mac restarted because of a problem - Apple Support

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My mackbook pro suddenly crashed with this black screen

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