You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

used iPad I purchased but don't have original Apple ID

Hi there, I just purchased this used iPad it's an older edition iPad but I don't know who the original owner is or their Apple Id? How can I do a manufacture reset on this device? I want to create a new account for my mom so she can use it, can you help?

Posted on Apr 23, 2022 4:19 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2022 5:09 PM

It sounds like you’ve encountered Activation Lock.


The ONLY way the lock can be released is by the owner of the AppleID displayed on the screen.


If you can’t reach a cooperative prior owner, the device will remain unusable to you.


How to remove Activation Lock - Apple Support


2 replies

Apr 23, 2022 5:23 PM in response to Gladys_Emil7366

You’re here, which means the seller is gone, which means no refunds, which means you bought junk / got scammed.


You’ll get nowhere here with what is effectively if not actually a lost or stolen iPad.


We can’t help with a locked device, and Apple won’t.


Recycle it.


The All Too Common SAD Reality of Buying a used iPad/iPhone - Apple Community


used iPad I purchased but don't have original Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.