How to unblock an old iPad? (ID blocked and no access to email)
Hello
I am helping my mum to recover access to her old iPad (8 years old) which she uses only to send me Emails (I live abroad) using the mail app (not the browser). She is 75 and she learned just to send emails with the iPad. I did configure it for her long ago (many years ago), creating myself her Gmail account and Apple-ID.
A few days ago, suddenly the iPad asks for the APPLE ID and password .... panic as we both didn't remember the password. I tried to access her apple account on a browser, we know her Apple ID but we could not remember the password. I then tried the recovery procedure but: 1) we don't recall her Gmail password (as she was using it with the iPad app which stored the pwd) 2) we don't recall the proper answers to the security questions (I did long ago and I don't recall which language I used for the answers and if I used the capital initials. Long story short, the account is blocked and cannot be restored/unblocked. We cannot even access the Gmail account (no phone associated nor any secondary email).
I could create a new Gmail and new Apple ID but the iPad doesn't allow me to use another ID. What to do? Is an Apple store able to help? Can we simply do a factory reset and use a new Apple ID? Would it work?
Thank you for the help.
Stefano