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Troyr8660 Author

Level 1

4 points

Pencil

How can Apple sell a product it won't stand behind my pencil was left _ uncharged for to long and that makes it unable to take a charge obviously bad design .because you can’t change battery out your forced to buy a new one when they could easily give you a replacement leaving a very upset customer when I bought pencil I was not warned to keep it charged at all times would not recommend this or any other apple product for they must be poor if they can’t afford a free pencil -

iPad Pro, iPadOS 15

Posted on May 3, 2022 3:13 PM

Top-ranking reply

k_p95

Level 5

4,002 points

Posted on May 3, 2022 3:22 PM

Hi,

On the contrary. If you are using Apple Pencil 2nd Gen, you can charge it by connecting it to your iPad.

If your Apple Pencil is unable to hold a charge, first or second generation, i would contact Apple Support for further assistance with service options.

If you have AC+ for your iPad, you can use an incident to cover service on your Apple Pencil if it also has accidental damage. Otherwise, battery service would not incur a fee.

If your Apple Pencil is out of warranty, and you do not have an active AC+ contract for your iPad, then you are looking at OOW pricing to have the Apple Pencil serviced.

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Pencil

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