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my device is freezing screen iPhone 13 pro max

My iPhone 13 pro max is freezing the screen

iPhone 13 Pro Max, iOS 15

Posted on May 14, 2022 4:56 AM

Reply
Question marked as Top-ranking reply

Posted on May 14, 2022 5:13 AM

Two basic troubleshooting steps to perform:


A "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).


Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

2 replies
Question marked as Top-ranking reply

May 14, 2022 5:13 AM in response to henz_0928

Two basic troubleshooting steps to perform:


A "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).


Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

May 15, 2022 8:21 AM in response to ProustGiulio

I’m having the same problem. I am trying to work on my Website for my cell phone and every page freezes up. When I go back my information is lost. I don’t have Internet so I have to do everything from my cell phone. I don’t even know what it looks like because it freezes every couple minutes. I’m getting very frustrated


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my device is freezing screen iPhone 13 pro max

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