You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Want to reset my Apple ID on iPhone 6

Want to reset my Apple ID on iPhone 6

iPhone 6

Posted on May 26, 2022 9:36 AM

Reply
3 replies

May 26, 2022 1:28 PM in response to Amgdennis97

Marking your own post as Solved may prevent others from trying to help because they think you have fixed your problem.


You need the Apple ID and password that was used when the device was first set up. If you don’t know that, you can’t remove the Activation Lock.


If this is a used device, the previous owner needs to go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.   *


If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

Want to reset my Apple ID on iPhone 6

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.