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Apple ID cannot be used to unlock this iPhone

email@gmail.com

cannot be used to unlock this iphone


[Edited by Moderator]


iPhone 6s Plus, iOS 14

Posted on May 28, 2022 4:33 AM

Reply
Question marked as Top-ranking reply

Posted on May 28, 2022 4:44 AM

Activation Lock is an anti-theft mechanism set by a prior owner of the phone.


Until THAT owner releases the lock, the phone will remain unusable.


See how to release the lock in this article:

How to remove Activation Lock - Apple Support

4 replies

Apple ID cannot be used to unlock this iPhone

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