You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lightning adapters keep failing

I have an iPhone XS Max and use a lightning adapter to connect my headphones.


I’ve recently had my fourth lightning adapter fail on me. The first 2 were official Apple ones, the last 2 were third party. In all instances the behaviour is the same - suddenly the music will stop coming through the headphones and start coming through the iPhone loudspeaker.


Some points of note:

  • I have used a multitude of different headphones across the lifespan of these 4 adapters with the same results.
  • The lightning port charges the phone without issue.
  • The last 2 adapters failed within 2 weeks of each other.
  • Originally when the first adapter failed i reported this to Apple and i managed to keep the case open for months. They physically cleaned the phone and wiped it, etc but refused to replace it.


Has anyone else had a similar experience to this?

iPhone XS Max

Posted on May 29, 2022 3:46 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 28, 2022 1:05 AM

I cleaned the lightning port with a toothpick. There was a lot of fluff accumulated in there. Now it works perfectly.

Similar questions

1 reply

Lightning adapters keep failing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.