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if my lock button doesnt work but i need to restart my phone what do i do

my lock button will not work and i got a restore message, i cant press the volume buttons while holding the lock button so i was wondering if there is a way to restart it with that being broken

iPhone 11, iOS 15

Posted on Jun 1, 2022 11:37 PM

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Question marked as Top-ranking reply

Posted on Jun 2, 2022 12:26 AM

'Restore' and 'restart' aren't the same thing; holding the lock button then quickly pressing the up/down volume buttons is a force reset. 'Restore' means to connect it to your computer and use the Finder (Mac (10.15 Catalina or later)) or iTunes (Windows or Mac 10.14 Mojave or earlier) to restore from a backup (or format and reinstall iOS).


If your phone's lock button is physically damaged, you'll need to schedule a Genius Bar appointment at your local Apple Store and ask about repair (if it's still has AppleCare coverage, there will likely be an excess to pay, depending on how Apple determines it was damaged), if not, it could be costly.

1 reply
Question marked as Top-ranking reply

Jun 2, 2022 12:26 AM in response to mikky420

'Restore' and 'restart' aren't the same thing; holding the lock button then quickly pressing the up/down volume buttons is a force reset. 'Restore' means to connect it to your computer and use the Finder (Mac (10.15 Catalina or later)) or iTunes (Windows or Mac 10.14 Mojave or earlier) to restore from a backup (or format and reinstall iOS).


If your phone's lock button is physically damaged, you'll need to schedule a Genius Bar appointment at your local Apple Store and ask about repair (if it's still has AppleCare coverage, there will likely be an excess to pay, depending on how Apple determines it was damaged), if not, it could be costly.

if my lock button doesnt work but i need to restart my phone what do i do

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