You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Magic keyboard not working on iPad Pro 12.9 in

Magic keyboard not working. iPadOS updated to 15.5, keyboard detached and reattached. When I turn the iPad on after extended disuse, I get several messages that the usb device isn’t recognized

Posted on Jun 3, 2022 11:13 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 4, 2022 3:16 AM

Remove the Smart keyboard from your iPad - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser. Ensure that the contacts are dirt and dust free before reconnecting the two.


If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support


See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. As you appear to be within your one-year limited warranty, you need to contact Apple Support or your retailer.


You will find the Get Support link at top-right of this page. 


Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Top-ranking reply

Jun 4, 2022 3:16 AM in response to anthonygoes

Remove the Smart keyboard from your iPad - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser. Ensure that the contacts are dirt and dust free before reconnecting the two.


If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support


See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. As you appear to be within your one-year limited warranty, you need to contact Apple Support or your retailer.


You will find the Get Support link at top-right of this page. 


Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple


Magic keyboard not working on iPad Pro 12.9 in

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.