MacBook Pro battery

Mk1361 Said:

"MacBook Pro battery: My MacBook Pro has had very low battery life - about 2 hours - pretty much since purchase in 2020. Every time I’ve carried it to the Apple support center for a diagnosis, they examine battery health and tell me the battery’s health is fine. [...]Need suggestions on how I can get Apple to understand my issues as a user, - their service teams focus is only on the device’s technical parameters."

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All Seems Typical:

What makes you think this is in error? Two hours seems correct, and it will crease as time proceeds. All batteries are prone to failure.

For Reference...

Troubleshooting Mac Power:

A. Black Mac Screen:

Go Here: If your Mac doesn't Turn On or Start Up - Apple Support

Using External Devices: Try Resetting the SMC and NVRAM, but this time, using an external keyboard. Connect an external monitor and see if you get an output.

B. Mac Power Issues:

Try a New Charger:

If it is currently charging from a charger, then use a new charger:

• Power & Cables - Mac Accessories - Apple - Select "Mac Compatibility" on the left
• Find the right power adapter and cable for your Mac notebook - Apple Support

C. A Few Links to Refer to Power:

• If your Mac doesn't Turn On - Apple Support

• How to Turn your Mac On or Off - Apple Support

• About Mac Notebook Batteries - Apple Support

• Charge the MacBook Pro Battery - Apple Support

• If your Mac Battery won't Charge - Apple Support

Mk1361 Said:

"MacBook Pro battery: Really? When Apple claims 17 hours? And my older Mac used to give 10+ hours?

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Optimize your Battery

As for your device type(a notebook), how often are you using this? Is it always powered on? How often are you charging this? How high is the volume? How many items are you running at once? How bright is the screen? There are lots of factors that can play a role in this. So, check your settings and make sure you are optimizing your battery.

Go Here: Get Help with your Mac Notebook Battery - Apple Support

See the links I’ve provided in my above reply