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emails not showing html

Out of the blue both my iPhone and my iPad are displaying the message


Please view this email in an HTML compatible client


everything was fine until last week and now both devices are showing the same message.


any ideas?

iPad Air 2, iPadOS 15

Posted on Jun 6, 2022 12:54 AM

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Question marked as Top-ranking reply

Posted on Jun 6, 2022 2:21 AM

Are you experiencing difficulties with all received email - or just a specific message on multiple devices?


Not all email client Apps can display all HTML and CSS content; where the mail client cannot render the content, you will see this message.


If the issue that you describe only relates to specific messages, ask the sender to resend the email as plain text - including attachments if necessary in preference to embedded content.

1 reply
Question marked as Top-ranking reply

Jun 6, 2022 2:21 AM in response to Paulbeau

Are you experiencing difficulties with all received email - or just a specific message on multiple devices?


Not all email client Apps can display all HTML and CSS content; where the mail client cannot render the content, you will see this message.


If the issue that you describe only relates to specific messages, ask the sender to resend the email as plain text - including attachments if necessary in preference to embedded content.

emails not showing html

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