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Lbatj Author

Level 1

6 points

app will not close

How do you get an app to close if it does not close by swiping? It seems stuck and is causing my phone to freeze. A hard reset will not work

Posted on Jun 9, 2022 2:53 AM

Top-ranking reply

ProustGiulio

Level 10

208,596 points

Posted on Jun 9, 2022 3:02 AM

Never heard about that. What app are you talking about?

If you're sure that a "forced restart" (using these instructions:--> Force restart iPhone – Apple Support) doesn't solve your problem, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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app will not close

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