You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

unable to update

why is my wifi and bluetooth crossed out on my device? it’s not allowing me to update my phone because of this.

Posted on Jun 9, 2022 9:22 PM

Top-ranking reply

deggie

Level 10

167,303 points

Posted on Jun 9, 2022 9:46 PM

Either the antenna and/or the WiFi/Bluetooth chipset are damaged. Click on the Get Support link at the top right of this page to start the service process.

View in context

unable to update

Similar questions