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Why doesn’t my phone restore or update?

My iPhone continues to go on and off the apple screen and the support apple restore screen!!I connected it to my computer and began to update it. It took maybe like 7 hours and in the end it just restarted the update. I did the same thing for the restore but it just started over not being able to restore. I thought maybe up taxing my iTunes would help but it did the same.

iPhone XS Max, 15

Posted on Jun 11, 2022 5:48 AM

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Question marked as Top-ranking reply

Posted on Jun 11, 2022 6:00 AM

Looke like the iPhone is in recovery mode. When you connect it to the computer with iTunes to restore or update, it may exit the recovery mode screen after 15 minutes. If it does, you'll need to wait until the software completely downloads and then put the phone in recovery mode again so the process will resume


If you are getting an error message, please see these article


If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support


If you are seeing an erro code


iOS update and restore errors - Apple Support


You can also try using other computers or book an appointment at an Apple Store to borrow their computer.


For further help, please Contact - Official Apple Support


1 reply
Question marked as Top-ranking reply

Jun 11, 2022 6:00 AM in response to Vicky_support

Looke like the iPhone is in recovery mode. When you connect it to the computer with iTunes to restore or update, it may exit the recovery mode screen after 15 minutes. If it does, you'll need to wait until the software completely downloads and then put the phone in recovery mode again so the process will resume


If you are getting an error message, please see these article


If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support


If you are seeing an erro code


iOS update and restore errors - Apple Support


You can also try using other computers or book an appointment at an Apple Store to borrow their computer.


For further help, please Contact - Official Apple Support


Why doesn’t my phone restore or update?

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