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I have an old Apple iPad, maybe 9 years old. I gave it to my grandson and he apparently logged it off. It is locked now and I want to know how to remove the activation lock. I never use Apple ID and don't remember either the ID I used or the password to set it up. How do I get the activation lock off of the device so it can be used?
A nine year old iPad is not going to be very useful, and will not run many current apps, and cannot be updated to current iPadOS.
Generally…
To clear an Activation Lock, you will need the password of the associated Apple ID, or the original purchase receipt and matching photo ID and a discussion with Apple Support. A remote unlock using iCloud is available to the person with the Apple ID holding an Activation Lock, if they’re inclined to unlock this device.
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Activation Lock is a theft deterrent mechanism. A theft deterrent that is easy to bypass would not be much of a deterrent. No, nobody here in the Apple discussion forums can help you clear Activation Lock. Only the person holding the lock, or Apple, can clear this lock. For Apple to clear the lock, you will have to provide a receipt with proof of original purchase and with matching serial number, and provide matching personal identification, or similar materials.
BoniClyd wrote:
It just keeps saying error try again
Until and unless you have your grandson's Apple ID and password, that's what will happen with this iPad.
You will need to ask your grandson to unlock this device, or recover your grandson's Apple ID and password, or you will need the original purchase receipt and a discussion with Apple.
Given it's nearly a decade old, this iPad won't run current iOS and won't run current apps.
It just keeps saying error try again
How do I remove the activation lock?
