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keyboard issues

letter i not working on my new iphone 11

iPhone 11, iOS 15

Posted on Jun 11, 2022 8:44 AM

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Question marked as Top-ranking reply

Posted on Jun 11, 2022 8:58 AM

If you're sure that anything (cover or screen protector) is interfering with your touch screen (eventually try to remove them), I suggest that you perform a "forced" restart of your iPhone 11, using these instructions:--> Force restart iPhone – Apple Support.


If the issue persists, since your brand new device should be covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Jun 11, 2022 8:58 AM in response to soupysr56

If you're sure that anything (cover or screen protector) is interfering with your touch screen (eventually try to remove them), I suggest that you perform a "forced" restart of your iPhone 11, using these instructions:--> Force restart iPhone – Apple Support.


If the issue persists, since your brand new device should be covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

keyboard issues

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