You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Slow downloading emails

Just recently my emails have been taking forever to download, how do I correct this please

iPad Pro, iPadOS 15

Posted on Jun 14, 2022 5:26 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 14, 2022 5:46 AM

You have presumably enabled Mail Privacy Protection:

If you see 'Unable to load remote content privately' at the top of an email - Apple Support


As a diagnostic exercise, disable this feature - then force-restart your iPad:

Settings > Mail > Privacy Protection > Protect Mail Activity - set to OFF


Force-restart:

  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




After restarting your iPad, test your email and note any improvement to performance.


2 replies
Question marked as Top-ranking reply

Jun 14, 2022 5:46 AM in response to Whatanicedog

You have presumably enabled Mail Privacy Protection:

If you see 'Unable to load remote content privately' at the top of an email - Apple Support


As a diagnostic exercise, disable this feature - then force-restart your iPad:

Settings > Mail > Privacy Protection > Protect Mail Activity - set to OFF


Force-restart:

  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




After restarting your iPad, test your email and note any improvement to performance.


Jul 29, 2022 8:34 AM in response to LotusPilot

I have several googlemail accounts and a btinternet account which download just as rapidly as they always have. However, my main googlemail account downloads the emails very slowly onto all Apple devices - MacBook Pro and Air, iPads and iPhones. Signing in to the account in Safari does not have any of these problems.

I have force quit and cleared cache on an iPhone, updated all devices to latest software (MONTEREY 12.5 & IOS 15.6), uninstalled and reinstalled the account from Mail and got no help from googlemail - I had 12.5 Gb stored in 15Gb of storage which I had paid to increase to 100Gb.

THIS PREDATES THE "UNABLE TO LOAD REMOTE CONTENT PRIVATELY" ISSUE

Slow downloading emails

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.