You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad is locked, little sister forgot her email and password what to do now?

Hi there,


Last year my brother bought an iPad air for my sons birthday, but bc of the some family related problems I must give it back (yeah sounds not correct)


After close to a year my son got it back but now we have an issue with the icloud thats been forgotten by my little sister and nobody but litteraly nobody remember the email and the phone number thats been used.


The iPad is still under warranty, is that a good option to go to the shop where its been bought and ask to send it to apple or is there any other solvings to it?



Thanks atleast for the answers and sorry for the battle languague.


Posted on Jun 14, 2022 2:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 15, 2022 5:19 AM

See -> If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support


Contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

 

1 reply
Question marked as Top-ranking reply

Jun 15, 2022 5:19 AM in response to EnesValk

See -> If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support


Contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

 

iPad is locked, little sister forgot her email and password what to do now?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.