You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Billing problem with a previous purchase

My IPad has been constantly telling me that there is a billing problem with a previous purchase, but I haven’t had any issue with any recent transactions, or any transactions at all. The notification pops up every time I try to update any of my apps and it just pops all of the time which is getting super annoying. I thought that possibly adding a new payment method or adding money to my Apple ID would help but it hasn’t. I also tried changing the region but nothing…

iPad Pro, 15

Posted on Jun 15, 2022 9:44 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 16, 2022 10:38 PM

Hi Kurichi,


Wondering what happens when you tap Continue, sign in and see what the billing info is ?


Eg: Could be something simple like an expiry date on a card ... or a wrong charge ... not easy to guess.

Only Apple can see your account detrailss and tell you the reason.


Or

You might want to reach out to the Billing Team:

There is a "Get Support" link on the bottom of their webpage (link below).

Subscriptions and Billing - Official Apple Support


Or, if needed:

Apple phone numbers around the world

Contact Apple for support and service - Apple Support


Hope this helps you :)

Similar questions

3 replies
Question marked as Top-ranking reply

Jun 16, 2022 10:38 PM in response to Kurichi

Hi Kurichi,


Wondering what happens when you tap Continue, sign in and see what the billing info is ?


Eg: Could be something simple like an expiry date on a card ... or a wrong charge ... not easy to guess.

Only Apple can see your account detrailss and tell you the reason.


Or

You might want to reach out to the Billing Team:

There is a "Get Support" link on the bottom of their webpage (link below).

Subscriptions and Billing - Official Apple Support


Or, if needed:

Apple phone numbers around the world

Contact Apple for support and service - Apple Support


Hope this helps you :)

Billing problem with a previous purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.